Check out our new course! Introduction to Social Value 102. Access for free

Login

Customer success team

Max Fawcett, Senior Account Manager

Max Fawcett is Senior Account Manager at Impact Reporting, helping mission-led organisations turn intent into tangible social and environmental results. Sitting across pre-sales and key account management, he builds trusted partnerships, leads discovery and demos, and steers onboarding, renewals and expansions - always as the voice of the customer. Known for a consultative, outcomes-first approach, Max focuses on clear value: aligning client goals so they can evidence impact and tell their sustainability story with confidence. Becoming a parent sharpened his drive to shape a better future; today he channels that purpose into helping clients do more real good: measurably, credibly and at scale.

Email Max Connect with Max on LinkedIn

“Believe you can and you're halfway there.”

– Theodore Roosevelt

  • What inspired you to enter this field?

    What inspired me to enter this field was becoming a parent. Having a son really sharpened my perspective on the kind of future we’re all building – both environmentally and socially. I wanted to be part of work that helps organisations make a genuine, positive impact, and that’s exactly what drew me to Impact Reporting.

  • What are you responsible for at Impact Reporting?

    At Impact Reporting, I’m responsible for managing and growing client relationships, ensuring our partners get the most value from our platform. I work closely with clients to understand their goals, offer tailored solutions, and support them in measuring and showcasing their impact. My focus is on building strong partnerships, driving client success, and helping organizations tell their sustainability story with confidence.

  • What are your career highlights?

    I’ve supported standout clients-including the Mercedes F1 Team-building long-term relationships and solutions that fit their goals. I’m trusted to take on new challenges, steer complex decisions, and mentor teams to deliver a great experience.

  • What gets you up in the morning?

    Technically, my two boys! Usually far earlier than I would like! But beyond that, it’s the drive to keep improving, learning, and making an impact. I’m motivated by the chance to build strong relationships, solve real problems, and be part of work that actually matters.

  • Top 3 loves?

    The gym, football, family

  • My favourite city in the world to visit would be...

    Budapest! I love the mix of history and modern culture, plus the stunning architecture.

  • Outside of work you can find me...

    Exploring new cities with my fiancée and children and going out to eat!

Sign up to our newsletter