Impact uses technology to disrupt the way companies, councils and community groups measure and manage their social value, social impact and sustainable initiatives. Used by clients such as Network Rail, Mailchimp and Parkrun, our online platform makes it easy for the whole business, and supply chain, to record inputs and see and understand the collective outcomes the firm is generating.
Having successfully secured our first round of series A funding in 2018 and achieving stable year on year growth, we are looking for an energetic, ambitious and results orientated person who is ready to take on the challenge of joining a business experiencing high levels of growth.
We are looking for a skilled Social Value Manager with a killer strategic and analytical edge.
You needn’t be a statistician or a researcher but will need to be someone who can take ownership of our clients’ social value, social impact and sustainability strategies, approaches and initiatives, transforming them into an ‘impactable’ solution, helping them to realise and exploit our technology as a tool for success.
This role will be broad in scope and requires someone who is not afraid to roll their sleeves up and get stuck in.
Onboarding New Clients:
You will own the critical early phase of the customer lifecycle, onboarding Impact’s new clients by quickly understanding their requirements, taking relatively abstract, disparate or unclear briefs and needs, distilling them down into clear goals, objectives and activities and then managing the programme delivery, deployment and implementation of Impact into their organisation, driving them to realise a fast time-to-value from their investment in our platform as efficiently as possible.
As part of the onboarding process, you will also lead on the delivery of tailored virtual and physical (where appropriate) consultation/training events and initiatives, empowering and training our customers to use Impact’s platform and powerful features as efficiently as possible.
Building and nurturing credible relationships comes naturally to you, from senior staff to end-users. These skills go hand in hand to deliver consistent success for your customers.
As an account manager, you’ll be able to:
Ongoing Social Value Development
We want to develop you into a social value thought leader and so a keen interest in social value, impact and sustainability is key, with the successful candidate up-to-date with the latest developments in the social value sector. As an emerging sector, developments are fast-paced and so it’s essential you are able to adapt and move quickly to remain on your A-game!
This, plus an innate understanding of your customer’s needs, wants and requirements for social value measurement and reporting, you’ll feed into the further development of our platform and its unique market-leading features.
Once up-to-speed, you’ll also work in collaboration with our marketing team, inputting your knowledge and expertise into content creation – blogs, webinars and video, either for internal client use or external promotion.
As an account manager, you will have involvement in preparing and conducting demos of our platform as well as pitching solutions to new leads and supporting the wider sales team with tender opportunities and proposals as they arise.
You will also be instrumental in supporting the growth of your accounts, identifying growth areas and upsell opportunities whilst working collectively across the organisation towards achieving target revenue goals and increasing MRR and LTV.
You’ll be experienced and confident in planning and facilitating workshops to potential new and existing customers, from initial discovery sessions through to purpose-transformation for both organisations and groups.
Why Join Us
In addition to a salary of £30,000 – £35,000 DOE, you will also receive the following benefits: