Breast Cancer Now
“We were impressed with how Impact could be adapted to our specific objectives; it will help us to further enhance how we record, measure and analyse crucial data to ensure our support services continue to meet the needs of those who use them and to help us demonstrate the value of tailored support.”
Director of Services and Engagement
About Breast Cancer Now
Breast Cancer Now has a community of nurses, volunteers and people affected by breast cancer, all helping to provide information and support for people through its f ree telephone helpline, peer support, and online or app-based resources. In a year alone, the charity responded to almost six million requests for breast cancer support.
Key themes monitored by Impact
Using Impact, Breast Cancer Now is able to streamline its process for gathering data from service users, boosting efficiency and improving the evaluation of its UK-wide services.
The tool has been rolled out across five UK-wide Breast Cancer Now support services aimed at those diagnosed, living with or moving forward from breast cancer, including groups aimed at younger women and those diagnosed with secondary, incurable, breast cancer.
By using Impact to collect feedback from service users that gauges their ability to manage the side effects of breast cancer treatment before and after interacting with Breast Cancer Now’s services, the charity will be able to more accurately measure improvements in users’ quality of life and ability to self-manage.
By collecting feedback from service users before and after interacting with Breast Cancer Now’s services, the charity will focus on their ability to manage side effects of treatment and be able to more accurately measure improvements in users’ quality of life and their ability to self-manage.
This enables the charity to demonstrate the effectiveness of different support models to the NHS and help transform care for people affected by breast cancer.