We’re hiring! Account Manager for our Growth team

Are you looking for your next challenge? Take a look at our Account Manager role, providing b2b enterprise sales within a purpose-led business!

• £35-40k base salary with an achievable OTE of £10-20k, company laptop and flexible working
• Remote-based role with occasional travel to Manchester city centre
• A unique opportunity to drive commercial growth at a privately-owned, purpose-driven software and consultancy working with socially conscious companies across the UK.

Background

We founded Impact Reporting to completely change how businesses see their social value. We believe every action, no matter how small, has the power to create a ripple effect of social value.
Impact Reporting is a b2b enterprise software platform built to help organisations understand and improve the true scale of their social and environmental impact. With our tool, social value leads can connect their data, analyse all their business actions, and do REAL good.

In our first five years, more than 50 organisations chose to use Impact Reporting to prove their positive influence on the world. And it hasn’t stopped there. 2025 is projected to be our busiest and best year yet…it’s an exciting time to join our mission!

✨ Position Overview

To support our next stage of growth, Impact Reporting is now looking for a talented individual to join the growth team as an Account Manager. Straddling both pre-sales and key account management, this role is best suited for someone who enjoys being the “voice of the customer”. You will join a dynamic and exciting startup based in the heart of the Northern Quarter in Manchester to support organisations to understand and improve the true scale of their social and environmental impact and do MORE real good.

What you’ll do

• As a commercially-minded Account Manager, your primary goal will be to connect with both existing and potential clients and secure 15+ high-quality meetings each month.
• You will be responsible for identifying and qualifying potential clients, generating leads, cold-calling, scheduling meetings and doing exploratory calls and demonstrations with prospective customers.
• You’ll play a key role in building the sales pipeline and organising product demos by utilising various channels such as cold-calling, marketing leads, social media, and self-generated prospects.
• A builder and maintainer of relationships, you’ll also play a pivotal role in defining the customer experience and will be responsible for customer relationship management, regular outreach and client retention to maximise customer lifetime value.
• You’ll serve as a regular point of contact with our key accounts, conducting account reviews, identifying upsell and cross-sell opportunities, and leading contract renewal drafting and negotiations.
• You’ll act as an advocate, proactively championing and communicating customer needs and insight to the wider organisation and be adept at suggesting new and innovative ways to keep them succeeding in both the short and long term.
• You’ll work alongside our product and training teams during customer onboarding to ensure seamless adoption and engagement with our platform, and to identify and pursue opportunities to expand the user base and deepen product adoption within existing accounts.
• The chosen candidate will also support our partnership and reseller strategy and be open to networking and attending events as needed.

With a supportive sales team and database of prospects at your fingertips, you’ll be engaging with decision-makers across a variety of industries, working to understand their ESG and Social Impact reporting needs and scheduling those crucial initial conversations. If you’re ready to roll up your sleeves and deliver results, this role is built for you. High earning potential and professional development opportunities for the right individual as we enter the next phase of growth!

❤️ DESIRABLE

• Driven by good: You come with a minimum of 6 years B2B experience in a SaaS-based organisation, preferably within the social value or ESG / sustainability reporting industry.
• Growth mindset: You don’t wait for others to give you the answers, you take initiative. You are motivated to succeed and build your own path to success. You approach sales with a consultative approach and bring a level of customer service to each interaction.
• Coachability: You are eager to learn and not only take feedback openly, but you seek out feedback and find ways to implement it.
• Account management expertise: You have experience managing client relationships and driving upsell opportunities to maximise revenue and reduce customer churn.
• High standard of communication skills: You can successfully build relationships with brand champions at Fortune 500/FTSE 250 brands
• Quality-focused: You care about generating quality conversations and pipelines for our Sales team that will ultimately turn into bookings.
• Team player: You are open and collaborative with our Growth team. You share knowledge, ask questions and contribute to overall drive team success.
• Problem-solving: You can address objections, creatively overcome challenges and adjust your strategies based on research and what each account needs. You seek ways to better understand our market, our competitors, and how to position our solutions.
• Resilient and persistent: You can handle rejection and not take the first no. You are creative, strategic and intentional with how you approach your accounts.
• Tech-first: You bring a passion for the power of technology and innovation to make the world better – faster, fairer and more productive. You’re savvy with using new sales tools such as LinkedIn Sales Navigator, Lusha, Pipedrive and others to harness new opportunities.
• Time management: You own your calendar and manage your time effectively. You are self-aware about how you work best and can effectively prioritise tasks to maximise efficiency and results.
  

🙌 WHAT’S IN IT FOR YOU

• Competitive Package – £35-40k base salary with an achievable OTE of £10-20k.
• Hybrid Work Model – Enjoy the flexibility of working from home and coming into the Northern Quarter Manchester office as needed to collaborate and connect with the team.
• Support & Growth – We invest in our people; you’ll have access to ongoing coaching, training, and plenty of career progression opportunities. Whether you’re looking to move up or explore other sales account management roles, we’ve got a pathway for you.
• Thriving Industry – Social value and ESG reporting are growing fields with increasing demand.
• Responsible business: Impact Reporting is privately owned, LGBTQ+ friendly business with a preference to hire from a diverse talent pool. We see this role as your opportunity to explore, innovate, and make an impact. We’re not looking for the perfect background; we’re looking for passion and a shared vision so if you do not possess all the above, please do not hesitate to apply.

PLUS

• 🌍 Remote & flexible work policy
• ⛱️ 35 days paid annual leave (includes bank holidays)
• 💻 Choose your own laptop and supporting tech
• 😍 Regular social events, offsites and team building
• 🦄 £50 gift card on your birthday
• 🌆 Dedicated, private office space in Northern Quarter, Manchester
• 🥞 Frequent complimentary lunches provided in the office

💻 HOW TO APPLY

Send your cover letter and CV to hello@impactreporting.co.uk.

🧭 The application journey has 4 key steps:

1. 30 min screening interview with Director of Growth
2. Interview with Managing Director and Head of Sales
3. Meeting with Co-founders
4. Final stage in-person meet with growth team

This process should take around three weeks – your schedule is really important to us, so we promise to be as flexible as possible! The deadline to submit is April 15, 2025. Please email us at hello@impactreporting.co.uk to let us know if there’s anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.