Case study

Transforming CSR Tracking at DWF

Discover how DWF, a global legal business, cultivated a culture of social responsibility through Impact Reporting. Explore their journey from disjointed data collection and uninspiring reports to real-time, engaging and highly efficient understanding of their social impact.

DWF's ESG Targets


achieve and maintain an overall global colleague engagement score of 80 or above


of DWF colleagues globally earn a Living Wage according to jurisdiction

Raise £250,000

in donations globally for the DWF Foundation by 2025

25,000 hours

delivered in volunteering or pro bono by 2025

Social mobility

continue to advance social mobility within our talent pipelines

Scope 1, 2, 3

reduced by 50% by 2030


women on Exec Board and in senior roles held by 2025


overall ethnic minority representation by 2025

DWF’s journey to real-time social impact reporting


DWF is a global legal business committed to fostering trust and confidence through exceptional client experiences. Collaborating with FTSE 100 multinational companies and private individuals, DWF operates across public and private sectors with a dedication to Corporate Social Responsibility (CSR) themes, including education, employability, health and well-being, and homelessness.


DWF sought to enhance transparency in its social impact reporting. However, the process was cumbersome, involving numerous spreadsheets and emails, leading to incomplete data and uninspiring reports. This inefficiency hindered the systemic change required to make a substantial positive impact.

The solution

Impact seamlessly integrated with DWF’s existing tools and time recording systems, allowing DWF to see the social impact of their activities without entering data in multiple places. This innovation allowed DWF to access social value insights instantly, eliminating the need for redundant data entry.

We are always striving to do things differently and have used Impact to support engagement activities across our global business. This has included a global challenge to promote health and well-being, staff recorded the distances they travelled through walking, cycling, swimming, and our offices competed against each other to log the most miles.

Ty Jones
CSR and Engagement Manager

Results and next steps

DWF leveraged Impact to support various engagement activities globally. A notable initiative included a health and well-being challenge where employees logged distances travelled through walking, cycling, and swimming. Offices competed to record the most miles, fostering a spirit of collective engagement and competition.

Impact enabled DWF employees worldwide to log their CSR activities directly, fostering a culture of engagement and enthusiasm. The platform’s reporting functions allowed for the generation of visual reports with a single click, facilitating real-time reflection on social impact without the stress of annual reporting.


“Impact provides everyone within our business with their own CSR profile and enables us to measure and report our CSR performance in real-time.”
— Ty Jones, Director of CSR and Engagement

By adopting Impact, DWF transformed their CSR tracking process, achieving greater transparency and employee engagement. The real-time data accessibility provided by Impact has empowered DWF to continuously reflect on and enhance its social impact initiatives, reinforcing its commitment to positive global change.

By addressing the challenges of traditional CSR reporting methods, DWF has successfully implemented a system that not only streamlines data collection but also energises its workforce to contribute actively towards a positive social impact.

Right from the start, we were keen to work with Impact. As a pro-social organisation, the team really do understand the importance of making initiatives successful and meaningful and have worked closely with us to ensure that Impact is tailored to our aims.

Ty Jones
CSR and Engagement Manager

Project Summary




Manchester, UK