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Learn about the organisations that are using Impact’s data-led approach.
At King’s Cross, Related Argent moved beyond basic output metrics to build a bespoke social value framework - using Impact Reporting and its MeasureUp framework to quantify outcomes such as wellbeing, community connection and local opportunity. In its first year the development measured £6.6 m in monetised social value.
View case study
Libraries Unlimited, the charity behind Devon and Torbay’s libraries, partnered with Impact Reporting to build a bespoke framework that’s already evidenced £49m in social value—from improved digital skills to NHS cost savings. This pioneering approach is setting the standard for libraries nationwide.
Discover how Efficiency North Holdings transformed their social value reporting with Impact Reporting. From scattered data to a one-stop solution, they now track progress efficiently and ensure commitments are met.
“Witnessing the success of The Hub’s initial phase reaffirms our belief in the transformative power of technology and archaeology coming together,” said Matt Haworth, Co-Founder of Impact Reporting. Our platform’s effectiveness in measuring and amplifying social impact is a testament to the positive change we can drive. We take pride in being partners with MOLA, actively contributing to their mission of turning archaeology into a force for social good.”
The British Library, serving diverse audiences with its vast collection of resources, faced significant inefficiencies in its feedback collection process. By implementing the Impact platform, they transitioned from outdated, manual methods to a streamlined digital system. This transformation enhanced data analysis, improved service delivery, and demonstrated the significant social value of supporting entrepreneurs and SMEs.
Places for People, an award-winning placemaking and regeneration company, revolutionised their social impact measurement by adopting Impact’s digital platform. Moving away from cumbersome spreadsheets, they now capture real-time data and generate comprehensive reports, showcasing their commitment to social and environmental responsibility. This case study explores their journey towards a streamlined, data-driven approach to improving the well-being of communities and tenants.
Our case study explores the ambitious journey of DWF, a leading global legal firm, as they revolutionise their corporate social responsibility (CSR) practices with Impact Reporting, moving from disparate and disjointed data sources towards an interactive and real-time mode of measuring social impact.
Flintshire County Council partnered with Impact to revolutionise its social value measurement and reporting. By transitioning from cumbersome spreadsheets to a streamlined digital platform, the Council has achieved greater efficiency, transparency, and enhanced social value outcomes in procurement and project management.
"Impact Reporting provides us with a central database where everyone can feed into it, and we can easily access the information around the work that we do. Its flexibility allows us as a business to use the system as we need it.
I find the platform very user friendly and it is producing brilliant statistics for our Social Impact reporting within the business. I would rate Impact a 10 in terms of value for money.
Other systems don't offer the same level of flexibility and features, and that's why we choose Impact."
Nicola Laight Social Impact Reporting Manager
“It was costly and hugely resource-intensive working with manual processes, so having a single tool that lets us collect, analyse and report on our social impact across all business areas is priceless."
Jamie Dickinson Head of Social
Working with Impact has been transformative for MOLA’s Hub initiative. The integration of Impact’s social value reporting platform has empowered us to meticulously track and showcase the unique impacts of archaeology. It has not only elevated our ability to measure the true value of our work but has also provided a dynamic tool to communicate and amplify the positive changes we’re driving in communities.
It’s not just about digging into the past; it’s about using technology to build a socially and environmentally conscious future, and Impact has been an invaluable partner in making this vision a reality.
Dr. Kate Faccia Coordinator of The Hub at MOLA
Our experience with Impact has been incredibly positive. The team are always helpful, and quick to respond to any questions or queries we might have. The process of setting up the digital feedback form, creating individual Library accounts and uploading the large amount of customer feedback contained within our previous database was managed very smoothly.
Simon Martin Manager
Right from the start, we were keen to work with Impact. As a pro-social organisation, the team really do understand the importance of making initiatives successful and meaningful and have worked closely with us to ensure that Impact is tailored to our aims.
Ty Jones CSR and Engagement Manager
Catherine and the Impact Reporting team have been instrumental in helping us quantify and articulate the true value of our libraries.
Before working with them, we had no structured way of demonstrating our impact beyond anecdotal evidence. Now, we have a framework that not only supports our funding bids but also helps us improve services based on real data.
The insights we’ve gained - especially around our role in relieving pressure on NHS services - are invaluable as we continue to advocate for the importance of libraries in our communities.
Alex Kittow Chief Executive
Impact have been instrumental in supporting us to bring our vision and corporate approach outlined within our Social Value Procurement Policy and Strategy into reality, enabling us as a Council to measure social value through our commissioning and procurement activities.
Olivia Hughes Social Development Officer
Having researched five of the most popular options, Impact was the one that stood out. Each organisation and project are unique and there is no set of approved reporting metrics to capture everything.
With Impact, I have the greatest flexibility, good customer service and a reliable, user-friendly platform.
The people working Impact are open-minded, inclusive and customer-centred. They are developing new and better services all the time, quick to action any easy fixes and communicate realistic timescales.
Kate Christie Business Manager
“It's amazing. We used the data within Impact to pull together a social value bid response in less than 30 mins.”
Rebecca Abbott Sustainability annd ESG Coordinator
“We didn’t want to simply follow what was already out there - we wanted to be part of building a measurement framework that genuinely reflects the communities we serve.
Adopting MeasureUp has allowed us to be more honest, more intentional and ultimately more impactful in how we design and deliver social value.
This is just the beginning, but it already sets a new benchmark for what place-based social value measurement should look like.”
Sizi Sibanda Related Argent’s Social Value Manager for King’s Cross
Impact has been a real game changer for us as users and our business a whole, being able to track social value progress as a group, by project or region. We can capture social, environmental and procurement data easily and convert this into monetary value as well as track against business and project goals.
Louise Logan Strategic Social Value Manager
Hill uses Impact to provide a methodical and reliable way of capturing and evaluating a range of ESG indicators at scale, across multiple projects, locations and business units. Despite being in the early stages of using the Impact platform, our account manager has been an ongoing support, attending our internal rollout meetings to add input, pick up issues and action those, and is always quick to respond & communicative.
Sian Rebourg Group Social Manager
We explored several social value reporting solutions. While others were strong, we felt Impact Reporting closely aligned with our company values while offering a flexible and well-supported service. From the outset, it was clear that Impact’s platform was simple and user-friendly, while having the capability to handle the wide range of our social value reporting needs.
The #1 thing we loved about Impact was the warmth and friendliness of all the staff we engaged with from the very first meeting. The level of support is amazing – making it easy to learn how to use the platform and maximise use of its many features. We highly recommend Impact Reporting to any organisation looking to streamline their social value reporting.
Joe Came ESG Manager
“Working with Impact Reporting has transformed how we support our clients. Their platform is flexible, their consultancy team knows the space inside out, and they genuinely care about driving better social value practice. It’s a true partnership.”
Richard Dickens Managing Director
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